Terms of service

Terms of Service

This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures. This Website is owned and operated by Superr Enterprises ("Company").

1. Acceptance of Terms

By accessing or using www.lushr.in (the "Website"), you agree to be bound by these Terms of Service. If you do not agree, please discontinue use. We reserve the right to modify these terms at any time; continued use constitutes acceptance of those changes.

2. Eligibility

Use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Minors should use this Website under the supervision of a parent or legal guardian.

3. Products & Medical Disclaimer

  • For Cosmetic Use Only: All LUSHR products are intended for external cosmetic use.
  • Not Medical Advice: Content on this site (blogs, videos, descriptions) is for informational purposes and is not a substitute for professional medical advice or treatment. Always consult a dermatologist for specific skin conditions.
  • No Guarantees: While we strive for excellence, we do not warrant that product results will be identical for every user, as skin types and environmental factors vary.

4. Intellectual Property

  • Ownership: All content, including logos, text, graphics, and product formulations, is the exclusive property of the Company and is protected by Indian copyright and trademark laws.
  • Restrictions: You may not copy, reproduce, modify, or resell any part of our website or products without express written consent.

5. Pricing & Payments

  • Taxes: All prices are inclusive of GST unless stated otherwise. Shipping charges are calculated at checkout.
  • Price Changes: We reserve the right to change prices or discontinue products at any time without prior notice.
  • Security: We use third-party payment gateways. LUSHR does not store your credit/debit card details.

6. Prohibited Activities

You agree not to:

  • Distribute viruses, malware, or any technologically harmful material.
  • Use the Website for any fraudulent or unlawful purposes.
  • Attempt to "scrape" data or hack into any part of the service.
  • Infringe upon the intellectual property rights of LUSHR or others.

7. Limitation of Liability

LUSHR shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or the inability to use our Website. We are not responsible for delays caused by Force Majeure (natural disasters, strikes, pandemics, or carrier delays).

8. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.

9. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, if you have any complaints, please contact our Grievance Officer:

  • Email: ccare.lushr@gmail.com
  • Response Time: We will acknowledge your complaint within 72 business hours and aim to resolve it within 15 days.